Mphasis Taiwan_澳大利亞商安復仕有限公司台灣分公司
(ID:402952) Docking Hardware 3LS PM 歡迎身心障礙者與原住民
9/29 Updated
Array
Full-time
Senior Level
Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市南港區
Required
Work Experience
4年以上
Job Description
Job scope:
1. Scope a customer issue by collecting the relevant facts and investigating the problem by doing your own research and by interfacing with the Customer Support, Sales & Account team, Commercial Systems GBU, Supply Chain, PS Quality, Procurement, ODM & Suppliers…etc.
2. Act internally as a customer advocate. Provide feedback on product quality improvements to the GBU.
3. Work with regional CS & Pre-sales groups and the Global Competency centers to determine and implement business solutions instead of technical solutions when needed.
4. Interface with the Display and Docking GBU to provide the voice of the customer input in design decisions as well as end game quality assessment before shipments.
5. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
6. Promote Quality & Customer Experience improvements throughout the product lifecycle.
7. Author engineering advisories detailing quality issues and their solutions.
8. Provides mentoring and guidance to the Geo-market ATS engineers, GBU partners, and field personnel.
9. Influence support strategy and sets functional policy and direction.
10. Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Qualification:
-Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineer, Material Since, or equivalent.
-PMP/PMI certification preferred
-Typically 5+ years experience.
-Experience designing and developing project and program planning tools, and managing and tracking project results.
-Excellent analytical and problem-solving skills.
-Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
-History of innovation with examples of developing new technologies, engineering, and/or manufacturing processes.
-Excellent written and verbal communication skills; mastery in English and local language.
-Ability to effectively communicate program management architectures, plans, proposals, and results, and negotiate options at business unit levels.
The Desired Traits of This Role
· Customer-Centric – Everything we do is for the customer. We need people who share that passion and drive to make our customers' experiences easy, insightful, and trusted.
· One Team, One Goal - We collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
· Growth Mindset – We value not just what is to be done but more on how it’s being done. We recognize and reward individuals who think differently creatively and innovatively to better help our customers hence boosting our business.
· Diverse & Inclusive – We embrace diversity – Which is the foundation of innovation. We want the people who bring a contemporary view to shape our internal teams and encourage all to feel included.
· Making it matter – Be impactful, be influential.
Number of Openings
1~1人
Educational Requirements
不拘
Work Schedule
日班
Leave Policy
依公司規定
Job Skills
Project communication/integration management
專案溝通╱整合管理
Job Category
Other Project Managers
台北市信義區
電腦軟體服務業
Mphasis (BSE: 526299; NSE: MPHASIS) is a leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Mphasis has more than 30 offices in 20 countries with delivery centers in India, Sri Lanka, China, Australia, Japan, North America, Europe and now in Taiwan!
Mphasis 是全球領先資訊技術解決方案供應商。致力成為最強大的合作夥伴，運用新興技術解決客戶問題，協助企業轉型。
目前Mphasis在全球20個國家擁有30多個據點，遍及印度，斯里蘭卡，中國，澳大利亞，日本，北美，歐洲以及台灣！
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