Job Description: * Supports customers in using (software) applications, and work with application provider for solutions to the optimum extend. * Provides comprehensive training for using applications. * Operates and optimizes pre-defined tools, applications and data bases/data management systems. * Researches, analyzes, consolidates and interprets data using statistical and data analytics methods to create information on business-relevant topics, e.g. operational process and equipment performance etc. * Acquires data from primary or secondary data sources and maintain databases/data systems. * Creates reports and communicates results to various internal and/or external stakeholders (e.g. management, customers). * Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features.