1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation, gifts, etc, to guest. 根據預訂優質快速的為客人辦理入住手續，確認相關資訊，如:房價，人數等，依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員，吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法，向客人分發禮物等。 2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, travellers checks, and other forms of payment, converts foreign currency at current posted rates. 確保入住期間的各項需求能有效滿足，幫助客人辦理外幣兌換及結帳手續。接收現金，信用卡，旅行支票，公司或協力廠商付費等付款方式。 3. Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種資訊如：酒店營業場所的營業時間及VIP促銷計畫等。 4. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. 對自己許可權範圍內不能予以解決的問題和需求，及時回饋給相應部門和人員予以解決。 5.專值夜班。 6. 另有夜班津貼。

1.服務接待客人，負責帶位、倒水、點餐結帳等工作。 2.調酒及飲料調製。 3.酒吧餐點服務。 4.協助單位設備、盤存工作。 5.主管交辦作業 6.協助二樓全日餐廳營運。

1.介紹餐點及點餐及提供客戶備餐及桌邊服務、結帳作業 2.餐飲相關跑單、擺盤、送餐及聯繫內外場作業 3.餐廳環境清潔及維護作業 4.配合執行定期餐飲器具設備維護及盤點作業 5.能夠提出對酒店的運作及環境有益的意見或建議。 6.主管交辦事項 7.學校實習可

-確保對所指定的客房及走廊提供最高標準清潔及服務。 -確保所分配的區域的高度清潔。 -盡可能地為客人提供幫助,回應客人的要求。 -需要時提供開夜床服務。 -保持手推車的整潔和充分的補給。 -隨時提供有禮貌的和專業的服務。 -學校實習可

-確保對所指定的客房及走廊提供最高標準清潔及服務。 -確保所分配的區域的高度清潔。 -盡可能地為客人提供幫助,回應客人的要求。 -需要時提供開夜床服務。 -保持手推車的整潔和充分的補給。 -隨時提供有禮貌的和專業的服務。 -學校實習可

1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根據預訂優質快速的為住客辦理入住手續，確認相關資訊，如:房價、人數等，依客人喜好予以排房。介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員，吸引新會員的加入。指引房間的方向並解釋房卡的使用方法，向客人分發禮物等。 2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates . 確保入住期間的各項需求能有效滿足，協助住客辦理外幣兌換及結帳手續。接收現金，信用卡，旅行支票，公司或其他等付款方式。 3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc . 熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種資訊如：酒店營業場所的營業時間及VIP促銷計畫等。 4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions. 對自己許可權範圍內不能予以解決的問題和需求，及時回饋給相應部門和人員予以解決。