KICKS CREW Launched in January 2021, KICKS CREW is a leading global platform for authentic athletic footwear and sportswear. While the industry is hunger-marketing and scarcity driven, our mission is to democratize sneaker culture, making it inclusive and accessible to all consumers. With world class investor backing (Gobi Partners, AEF and Pacific Century Group), we have been scaling our team with the best talent. In October 2022 KICKS CREW also announced a partnership with 6X NBA Super star Damian Lillard as an investor and first CREW athlete. Role • Assist the Team Lead with recruitment efforts, including posting job openings, screening resumes, scheduling interviews, and conducting reference checks • Manage employee onboarding and offboarding processes • Support employee relations initiatives, including addressing employee concerns and providing guidance on company policies and procedures • Administer employee benefits programs, including enrollment, changes, and terminations • Assist with the development and implementation of training and development programs • Maintain accurate HR records and files • Provide administrative support if necessary • Ad-hoc job assignments during campaigns and events • Monthly salary calculation • 協助團隊負責人進行招募工作，包括發布職缺、篩選履歷、安排面試和進行背景調查 • 管理員工入職和離職流程 • 支持員工關係，包括解決員工的問題並提供有關公司政策和程序的指導 • 管理員工福利計劃，包括註冊、變更和終止 • 協助制定和實施培訓和發展計劃 • 維護準確的人力資源記錄和文件 • 提供行政支持 • 活動期間的臨時工作分配 • 每月薪資計算 About you • Diploma or above in Human Resources Management, Business Administration or related disciplines • 2 years’ relevant experience in HR operations will be an advantage • Knowledge of Taiwan labor laws and regulations. • Good command of Chinese, efficient communication skills. • Good problem solving and analytical skills • Accurate, diligent and attentive to details • Ability to work independently and as part of a team • 人力資源管理、工商管理或相關學科文憑或以上學歷 • 具2年相關人力資源營運經驗者優先 • 了解台灣勞動法規。 • 良好高效率的溝通能力 • 良好的解決問題與分析能力 • 準確、勤奮、注重細節 • 獨立工作和團隊合作的能力 Perks & benefits • An opportunity to make an impact in a fast growing global start up • Competitive compensation package, benefits and equity to ensure we create the best environment for our people • Chances to work with a young, energetic and international team with respectful and fun company culture • Flexible working arrangements • Casual work attire • Staff discount to get your favorite sneakers! Our company is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidentiality and be used for the purpose of recruitment selection only.

KICKS CREW KICKS CREW成立於2021年1月，是一家領先的全球正品運動鞋和運動服飾平台。儘管這個行業充斥著渴望和稀缺性的市場營銷，我們的使命是運動鞋文化全民化，對所有消費者都具有包容性。 在全球一流的投資者支持下（包括Gobi Partners、AEF和Pacific Century Group），我們一直在擴大我們的團隊，吸納最優秀的人才。在2022年10月，KICKS CREW更宣布與6次NBA全明星得主Damian Lillard達成合作，成為了投資者和第一位CREW運動員。 職務 • 數據輸入並整理數據到不同數據庫系統中 • 安排貨物運輸並跟蹤訂單以確保及時交付 • 處理需求，與賣方溝通並監控訂單狀態 • 為採購團隊提供行政支持 • 工作時間：星期一至星期五，9:00 - 18:00 (8:30-10:00彈性打卡上班時段) 隔週六，9:00 - 13:00 關於您 • 大學以上學歷 • 熟悉供應鏈程序 • 優先考慮具有相關經驗的候選人 • 熟練使用Excel、Microsoft Word • 歡迎應屆畢業生 福利和待遇 • 有機會在快速增長的全球新創企業中產生影響 • 競爭力的薪酬、福利和股權，確保我們為我們的人創建最好的環境 • 與充滿活力和國際化的年輕團隊一起工作，擁有尊重和有趣的公司文化 • 彈性工作安排 • 便服工作環境 • 員工折扣，以獲得您最喜愛的運動鞋！ 我們的公司是一個平等機會的雇主，歡迎所有合格的候選人申請。提供的信息將嚴格保密，僅用於招聘選擇的目的。

We are looking for a technical SEO specialist to join our Growth Team to establish an SEO workflow and analyze and identify SEO growth opportunities to increase our fast-growing ecommerce platform’s visibility and organic traffic. Key functions will include all technical aspects, on-page optimization and off page optimization. The new technical SEO specialist will join a growing team of professionals driving engagement and performance at KICKS CREW. He/she will work closely with in-house marketing, product, business intelligence and engineering teams. Our next senior technical SEO specialist must demonstrate a good understanding of search engine marketing, content and brand marketing concepts to synchronize SEO strategies and solutions for maximum business impact. Responsibilities • Experience using the most popular website crawlers (ScreamingFrog, DeepCrawl, and Moz), SEO analysis tools (Ahrefs, Semrush, and SEOptimer), and web analytics software (WebTrends, UserTesting, and Google Analytics4) • Mainly responsible for technical SEO part including but not limited to: o UX, site architecture, URL structure, XML sitemaps, canonical tags, dynamic/static pages, schema markup, site speed o On-Page Optimization: Metadata, seadings, content, anchor Links, navigation o Off-Page Optimization: backlinks, domain authority • Analyze and identify SEO growth opportunities for KICKS CREW through a structured approach of audits, competitor analysis, web traffic analysis, summarizing your recommendations into a well articulated SEO strategy and roadmap • Define and own the achievement of objectives and measurable key results / KPIs for the SEO function Identify reporting frameworks that best monitor and assess SEO performance and collaborate with the engineering team to develop them • Oversee the research of best practices, popular keywords, and other useful metrics, and eventually analysis, modification and adoption • Set up goals, tracking, report & present competitor research, campaign results, and keyword rankings in Lookerstudio/Tableau as defined within the project role. • Collaborate with content team on keyword research and content optimisation for publishing, wordpress maintenance and troubleshooting Requirements • Minimum 3+ years of experience in the field of SEO in a B2C role; including hands-on technical SEO and content marketing / optimization experience • Good understanding of search engine marketing, content and brand marketing concepts to synchronize SEO strategies and solutions for maximum business impact. • Advanced user of all major SEO tools to monitor traffic, rankings, redirects, click rate, bounce rate, 404 errors, and other KPIs • Strong knowledge of search engine algorithms and ranking methods across all major search engines. Hands-on experience in HTML, CSS • Track record of exceeding aggressive growth targets and managing SEO projects from inception to completion • Detail-oriented, analytical, organized • Fluency in English (written and verbally) is a MUST • Strong organizational and problem-solving skills • Self-directed learning attitude and strong sense of ownership (Self-motivated and enthusiastic team player!)

Customer Experience is core to everything we do and critical to forging and maintaining lasting relationships with our customers. Reflecting our core values of constant improvement and innovation, you will join a growing team that solves problems with mutual trust, empathy and speed. Customer Experience Specialist is a crucial role in serving as the primary contact between customers all over the world and us. The ideal candidate shall have an understanding of e-commerce and technology with an eagerness to provide the best customer experience possible. If you obsess about customers, listen, engage and act for customer benefit, and enjoy working in a fast-paced and start-up environment, this role is a good fit for you. In this role you will: • Promptly respond to customer inquiries via email, live chat, social media platforms and coordinate online orders • Keep track of multiple work statuses and ensure timely resolution of customer requests and inquiries • Providing excellent customer experience according to the company standard • Handling complaints in an efficient and professional manner • Work closely with various functions in the company - Warehouse, Logistics, Operations and Engineering teams to ensure customer satisfaction • Ad hoc project as assigned We are looking for: • Diploma / bachelor's degree in related discipline • Preferably 1 year experience in the customer service/ online retail industry • Able to work rotating shifts including weekends and public holidays • Fluency in English would be an advantage IELTS 6.5 / TOEFL 79 above • Conversational Mandarin required • Understanding of customer experience and expectations in the US is a big plus • Ability to prioritize job tasks in accordance with daily operation procedures • A quick learner, a self-starter, able to work independently • Self-motivated and enthusiastic team player • Strong organizational and problem-solving skills What we offer: • You will be one of the key employees of a fast-growing and exciting startup environment • Young and energetic team with respectful and fun company culture • Steep learning curve in e-commerce & entrepreneurship • Opportunity to grow and continue learning! Competitive remuneration and benefit packages will be offered to the right candidate. Join us now! Submit your application by clicking "Apply Now" below. Our company is an equal opportunities employer and welcomes application from all qualified candidates. Information provided will be treated with strict confidential and be used for the purpose of recruitment selection only.