Job Description: 職位描述： If you join this Program, you will have an extraordinary opportunity to work as a part of Infobip world-class Customer Support team. You will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our Platform. At the same time, you will be able to learn about many different technical topics and grow your troubleshooting mindset. Since we are in the middle of many processes and departments, you’ll have an opportunity to interact with both technical and business teams, picking up the best of both worlds and sharpening many of your skills. The size of our Platform and Product portfolio guarantees there are continuous learning opportunities. 如果您加入這個計劃，您將有一個非凡的機會成為 Infobip 世界級客戶支持團隊的一部分。您將直接影響客戶體驗及其滿意度，幫助他們解決使用我們平台時遇到的任何技術問題。與此同時，您將能夠學習許多不同的技術主題並培養您的故障排除思維方式。由於我們處於眾多流程和部門的中間，您將有機會與技術和業務團隊互動，吸取兩者的精華，並磨練您的多種技能。我們平台和產品組合的規模保證了持續的學習機會。 We have an awesome plan for you: 我們為您準備了一個絕佳的計劃： You will go through our onboarding program where you will learn about our products, solutions, and business. 您將通過我們的入職培訓，了解我們的產品、解決方案和業務。 You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations. 您將學習如何快速專業地處理客戶諮詢和問題，涵蓋各種關鍵和非關鍵情況。 You will learn how to give clear and accurate information to clients in minutes. 您將學習如何在幾分鐘內為客戶提供清晰準確的信息。 You will learn how to find workarounds when issues appear and can understand client needs. 您將學習如何在出現問題時找到解決方法，並理解客戶需求。 You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset. 您將提高許多領域的技術專長，特別是培養您的故障排除技能和思維方式。 You will help with improving internal processes, customer experience and the quality of service we are providing. 您將幫助改進內部流程、客戶體驗和我們提供的服務質量。 We'll show you how complex business is conducted in a simple way and how to navigate in 3700+ employee company. 我們將向您展示如何以簡單的方式進行複雜的業務，並如何在擁有 3700 多名員工的公司中遊刃有餘。 You will get a glimpse of the future career in the Tech space. 您將一窺未來在科技領域的職業生涯。 You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you. 您將根據您的技能和職業偏好被匹配到您的導師，以確保您從該計劃中獲得最大的收益。 You are the right person for us if you are: 如果您符合以下條件，那您就是我們尋找的人選： Enrolled last-year student majored in engineering, technology & applied science. 工程、技術與應用科學專業的最後一年在校生。 You aim to be an engineer who understands both technical and business sides of IT solutions. 您的目標是成為一名了解 IT 解決方案技術和業務兩方面的工程師。 Native in Chinese and fluent in English. 中文為母語且英語流利。 Able to work in Taipei, can provide at least 3 days for onsite work. 能夠在台北工作，並且每週至少有 3 天可以到公司上班。 What's in it for you? 您將獲得什麼？ Possibility to land your first job – Every intern that is selected for the program will have a chance to get a permanent job offer at the end of the internship, based on their performance and business needs. 獲得第一份工作的機會——每位被選中參加該計劃的實習生都有機會在實習結束時獲得正式工作邀請，具體取決於他們的表現和業務需求。 Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily. 每天充滿挑戰——我們與影響力強大的公司合作，這激勵我們在最高水平上工作。每天都在迎接未知的挑戰並不斷突破極限。 Learn as you grow – You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress. 在成長中學習——您將通過在項目中的實際工作進行學習，並從導師那裡獲得持續的反饋，幫助您改進和進步。 Start your career with an experienced mentor, structured lectures by experts, quality team work and friendly and helpful coworkers. We are excited to meet you! 在經驗豐富的導師、專家結構化的講座、高質量的團隊合作和友好且樂於助人的同事的幫助下，開始您的職業生涯。我們期待與您見面！

As a Sales Acceleration Intern, you will support the efficient functioning of our company's backend operations by assisting with various basic administrative tasks and operational processes. 作為銷售營運實習生，您將協助公司後台運作的高效進行，負責各種基本行政任務和操作流程。 You will work closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers. 您將與資深團隊成員緊密合作，確保帳號啟用、產品設定以及持續的客戶支援順利進行。 Job responsibilities and Expectations: 工作職責與期待： SuperUser Support: 内部系統SU支援： Assist in the activation of accounts and products under supervision. 在監督下協助帳號與產品的啟用。 Help set up email domains and other activities to support account activation. 協助設定電郵域名以及其他相關活動，以支援帳號啟用。 Assist in configuring free trial and test senders for accounts. 協助配置帳號的免費試用與測試發送者。 Support the creation and management of user accounts under supervision. 在監督下支援用戶帳號的創建與管理。 Assist with basic setup and maintenance of billing addresses. 協助進行帳單地址的基本設定與維護。 Company Initiatives Support: 公司專案支援： Assist in reviewing sender costs (e.g., Viber, WhatsApp) with guidance. 在指導下協助審查發送成本（如：Viber, WhatsApp）。 Support other ongoing company initiatives as assigned. 支援公司其他正在進行中的專案，依指派進行。 Operational Tasks: 營運任務： Help with basic operational tasks to support the Customer-facing organization (e.g., data entry, bulk updating prices in CPQ SF). 協助進行基本營運任務，支援客戶相關組織（如：數據輸入、CPQ SF中的批量價格更新）。 Learn to identify areas for improvement in internal processes under supervision. 在監督下學習識別內部流程的改進空間。 Partnership Assistance: 合作夥伴支援： Support the Partnership teams with creating new customer accounts in Salesforce and setting up accounts in Super User. 協助合作夥伴團隊在Salesforce中創建新的客戶帳號，並在Super User中設置帳號。 Assist in facilitating the smooth onboarding process for new accounts under supervision. 在監督下協助新帳號的順利上線流程。 Qualifications and skills: 資格與技能： Currently pursuing a bachelor or Master’s degree. 目前正在攻讀學士或碩士學位。 Basic understanding of business operations and customer service principles. 對於企業運作與客戶服務原則有基本的理解。 Familiarity with software applications such as Microsoft Office suite, basic understanding of Salesforce is a plus. 熟悉Microsoft Office套件等軟體應用，對Salesforce有基本了解者佳。 Strong attention to detail and organizational skills. 具備高度細心與組織能力。 Excellent communication skills and a willingness to learn and adapt. 具備良好的溝通技巧，並樂於學習與適應。 Native in Chinese, proficient in English. 中文母語，英語流利。