台北怡亨酒店_華弘開發有限公司敦南分公司
Company Introduction
Contact Person
人資部
Phone
暫不提供
Our Positioning Statement:
Contemporary luxury boutique hotels provide an unique and unparalleled ambience experience.
Hotel Eclat is located in the most fashionable and financial district of Taipei. The main architectural style is unique. The ultimate way of design has blended the fashion and art into every space and corner. The facilities have an exclusive flavour. The Hotel Management aims to be professional and caring.
Selected Michelin Guide preferred hotels 2018 & 2019.
All guestroom amenities are decorated ingeniously in the most modern style
Personal Comfort：
comfy bed with cozy pillows and goose down duvet with impeccable quality linen
bathroom with LCD TV
modern Toto Neorest™ Japanese Washlet
Polyvision™ Privacy Glass
walk-in rain forest shower & Jacuzzi
Grown Alchemist bathroom amenities
complimentary TWG™ tea selection
complimentary Nespresso™ coffee
Riedel™ glassware
Dyson Supersonic Hair Dryer (Éclat Suite/Premier 9/Premier/ Grand Deluxe)
Guerlain bathroom amenities(Premier/Premier 9 Room & Éclat Suite)
KENWOOD kmix Kettle (Éclat Suite)
Work / Life Balance
24-hours complimentary Internet Access
Montblanc™ stationary
Philippe Starck™ designed desk chair
Philip 50” LCD television,Wireless keyboard for Internet browsing on TV
Bang & Olufsen™ CD and audio system
Siemens ™ cordless phone
DVD player and Video on Demand
The dining experience has been designed to provide guests with a social environment in a sophisticated style.
B1 Bellini Caffe.
1F Eclat Lounge offers breakfast and all-day dining
B2 Multi-Funtions conference rooms and banquet facilitie with advanced A/V equipment.
Location:
Located at the heart of the Tun Hua shopping district, it has convenient transportation and connections. The hotel connects to Taiwan Taoyuan International Airport (about 40 minutes by car) and Sung Shan Airport (about 15 minutes by car). It is near the World Trade Exhibition Hall, Taipei 101, Hsinyi Shopping District Hsiu-Wei, Sun Yat-Sen Memorial Hall, and Ta-An Forest Park. The Breeze Center, Pacific SOGO Department Store is even closer, making it easier for quests to enjoy comfortable shopping features. Although located in a busy area, it is a quiet place
www.eclathotels.com
Main Products
Benefits
勞保、健保、勞退及員工團險(意外險、醫療險、住院保險)。
提供員工制服
每日膳食
生日禮金/三節禮金/年終獎金
銷售獎金
同仁介紹獎金
員工旅遊
餐飲住宿員工優惠
交通津貼
Company & Workplace
Jobs
Restaurant Captain 餐廳領班
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
2年以上
English Required
Monthly Salary NT$ 39,000~43,000
台北市大安區
2年以上
1.菜單內容介紹與推薦
2.飲品、酒類調製
3.送餐及桌邊服務
4.餐廳庶務工作
5.於客人用餐完畢後，收拾碗盤與清理環境
6.一頭班，上班8小時，休息用餐半小時
7.提供員工餐及飲品
8.提供制服及制服免費送洗
9.月休9~10天
10.主管交辦事項
Full-time
Mid to Senior Level
English Required9/19 Updated
Night Shift Guest Service Supervisor 夜斑值班主任
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
3年以上
English Required
Monthly Salary NT$ 38,000+
台北市大安區
3年以上
• Conduct the Night Audit Function
執行夜審工作。
• Produce Revenue/Night Audit Reports
產出收入夜審報告。
• Perform file back up maintenance
做好檔案備份維護工作。
• Review all audits and reconciliation of daily sales transactions of front office and all
outlets, balancing all cash registers and reporting discrepancies to Line Managers
檢查所有夜審工作和客務部及各營業場所的日常銷售交易的核對，對所有收銀機進行檢查
並向經理報告各種異常情況。
• Advise Line Managers of recurring errors
就反復出現的失誤情況向經理提供建議。
Full-time
Senior Level
English Required9/18 Updated
Restaurant Service Agent 餐廳服務員
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
經歷不拘
English Required
Monthly Salary NT$ 30,000~33,000
台北市大安區
經歷不拘
1.菜單內容介紹與推薦
2.飲品、酒類調製
3.送餐及桌邊服務
4.餐廳庶務工作
5.於客人用餐完畢後，收拾碗盤與清理環境
6.一頭班，上班8小時，休息用餐半小時
7.提供員工餐及飲品
8.提供制服及制服免費送洗
9.月休9~10天
10.主管交辦事項
Full-time
Entry-level
English Required9/14 Updated
(Assistant) Restaurant Manager 餐廳經/副理
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
3年以上
English Required
Salary negotiable
台北市大安區
3年以上
1. 具西餐廳及會議meeting /event 管理經驗、現場實際操作經驗，熟悉外場流程。
2. 溝通能力良好，負責基本人員教育訓練。
3. 負責餐廳營運，監督客人用餐品質及員工服務品質。
4. 處理客人投訴事件及意外狀況處理。
5. 監督本單位庫存及叫貨狀況。
6. 其它上級交辦事項。
Full-time
Senior Level
English Required8/30 Updated
Restaurant Supervisor 餐廳主任
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
3年以上
English Required
Monthly Salary NT$ 40,000+
台北市大安區
3年以上
1. 製作飲料、鬆餅、客人用餐相關服務事宜。
2.庫存盤點、叫貨。
3.監督食物之份量及擺盤等事務。
4.確保菜色品質穩定。
5.協調外場點餐與內場廚師料理的順序與速度。
Full-time
Senior Level
English Required8/30 Updated
Duty Manager 值班經理
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
5年以上
English Required
Salary negotiable
台北市大安區
5年以上
• Reports directly to and communicates with the Front Office Manager on all
pertinent matters affecting guest service and hotel operations.
直接向客務部經理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。
• Reacts to situations to ensure guests receive prompt attention and personal
recognition throughout the hotel
對各種狀況做出反應，以確保來賓被及時的禮貌接待並得到充分的注意和重視。
• Responds to guest needs and resolves related problems
就客人的需求做出反應並解決相關問題。
• Ensures VIPs and priority club guests receive special attention
保證貴賓和會員受到特別關照。
• Guest Relations in greeting, rooming, and sending off VIP guests.
迎接貴賓，為其安排房間並在其離店時送行。
• Checks billing instructions and monitors guest credit
檢查結帳說明並監督客人信用情況。
• Fully conversant with all hotel emergency procedures.
熟知酒店緊急情況所有處理流程。
• Handle guest complaints and refer them as necessary, follows up on corrective
action.
處理客人投訴，如有必要則將其交辦相關部門，並進行追蹤後續。
Full-time
Manager/Director
English Required8/30 Updated
Front Desk Supervisor 櫃檯主任
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
5年以上
English Required
Monthly Salary NT$ 35,000~40,000
台北市大安區
5年以上
• Conducts shift briefings to ensure hotel activities and operational requirements are
known
進行有效的交接班工作，以明確酒店活動和運營要求
• Supervise front office operations during assigned shift including:
在當班期間監督客前檯運營情況，包括：
o Maintenance of guest information
維護客戶資訊
o Compile occupancy statistics
統計入住情況
o Supervise group bookings
監督團組預訂情況
o Assisting with complaints
協助解決投訴問題
• Supervise cashiering activities during shift including:
在當班期間監督收銀活動，包括：
o Cash handling and banking procedure
現金處理和銀行業務流程
o Dealing with irregular payments
處理非法支付情況
o Instructing staff in credit policies and facilities
對員工進行指導信用政策和設備
o Instructing staff in cash security procedures
對員工進行指導現金安全流程
o Carry out debtor control
實施應收帳款控制
o Prepare reports
準備財務報告
o Supervise the cashiering system
對收銀系統實施監管
Full-time
Manager/Director
English Required8/30 Updated
Front Desk Officer 櫃檯接待員
台北怡亨酒店_華弘開發有限公司敦南分公司
台北市大安區
經歷不拘
English Required
Monthly Salary NT$ 33,000+
台北市大安區
經歷不拘
• Greets all guests at all times in a friendly and helpful manner and attempts to learn
and use guest’s name at every opportunity
隨時以友好和樂於協助的態度迎接客人，並儘量瞭解和稱呼客人的名字。
• Registers and rooms all arrivals according to established procedures
按照既定工作流程為所有來客登記並安排房間。
• Performs check in, check out and room change procedures and ensures all data are
entered completely into the hotel systems in accordance with reservation
確保入住、退房和換房手續，並確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
• Maintains cashier float and ensures accurate daily report of all money received
保持庫存現金限額並保證每日對所收現金進行準確報告。
• Cashes hotel guest’s personal and travelers checks and assists with currency
exchange
為酒店客人的個人支票及旅行支票兌換現金，並協助進行外匯兌換。
• Knowledgeable of all special promotion and also Hotel Éclat, Taipei programs.
熟知所有特別促銷活動及台北怡亨酒店方案。
• Attends to guest’s complaints, inquiries and requests, referees problems to
supervisor/Assistant Manager if he/she unable to assist
處理客人的投訴、問詢和請求，如果自己無法提供協助，則請主管協助處理 。
• Does everything possible to ensure that the guests depart the hotel with a positive
impression of hotel service
盡一切努力確保客人在離開時會對酒店的服務有很好的印象。
• When on night shift, checks night report, prepare the morning report and prepare
all necessary forms for the guest arrival
在值班時檢查夜班報告，準備早班報告，並為客人的到來準備各種必要的表格。
• Maintains comprehensive knowledge of standard reservation procedures including
correct forms to use, how to read Fax e-mail, messages, and how to interpret 3
availability sources within the reservation systems
瞭解標準的預訂工作流程，包括如何正確使用表格，傳真、電子郵件和留言，以及
如何在預訂系統內對房源情況進行了解。
• Endeavors to maintain the high standards of the hotel and with reference to hotel and to be a health or safety hazard
力爭保持酒店的高標準，並重視酒店的健康和安全隱患等問題。
Full-time
Entry-level
English Required8/30 Updated
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