Molex Taiwan Ltd._台灣莫仕股份有限公司
Sr. Representative, Customer Service (淡水廠，部分遠端，保障年薪14個月 )
9/23 更新
Array
フルタイム
マネージャー/ディレクター
部分リモート
給与 & 勤務地
待遇面談
（給与条件は常に4万台湾ドル以上）
新北市淡水區
条件要件
言語要件
英語
聽/中等、說/中等、讀/中等、寫/中等
中国語
聽/精通、說/精通、讀/精通、寫/精通
職務経験
5年以上
職務内容
PRIMARY PURPOSE:
Main contact of the assigned customer accounts to co-ordinate all the activities for sales operational process with the internal and external parties. The key targets are to enhance customer expectation, cost to serve management, and grow the revenue.
This vacancy will need to handle one US customer account and the others are TW customers.
DUTIES & RESPONSIBILITIES:
Pre-sales Activity
Get basic data and system set up ready for order entry.
1. EDI process coordination
2. Material Master extension
3. Customer Master update
Sales Activity
Work with all stakeholders to meet/exceed customer expectation on the service provided from end to end.
1. PO processing: order acknowledgement, schedule confirmation, delivery commitment.
2. Order management: pull in/push out/cancellation process flow.
3. Delivery and Logistic handling
4. VMI management: hub replenishment, inventory aging management, consignment billing, inventory reconciliation.
Post-sales Activity
Support the issue fixed after shipments.
1. Quality dispute: RGA order and shipment handling
2. S&E documentation: provide supporting record and push for resolution.
3. Clarification when invoice misalignment and supporting role on AR issue.
4. Dispute (DN/CN) process execution.
Others
1. Maintain customer relationship and understand customer focus, con-call and QBR meeting may require joining.
2. Outstanding customer satisfaction (Scorecard).
3. Timely and accurate response to Customers and Supervisors.
4. Other duties assigned by Management.
5. Continuous support on internal optimization program.
6. Night calls will be rarely but unavoidable.
EDUCATION:
REQUIRED:
• College degree or above
• Fluent English Speaking and Writing ability.
• SAP knowledge required.
PREFERRED: User experience of Salesforce platform
WORK EXPERIENCE:
REQUIRED:
• 5 years above experience in Customer Service with OEM/ODM/EMS business under Electronics industry.
• VMI management experience.
PREFERRED: Inside Sales/Planning experience would be a plus.
SKILLS & ABILITIES:
REQUIRED:
• Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
• Decision Making: Make efficient decisions meeting customer requirements.
• Communication skills to liaise with internal and external contacts.
• Negotiation skills to get mutual agreement and benefits.
PREFERRED: The ideal candidate will be proactive, flexible and demonstrate genuine interest in customer needs with sense of urgency. The candidate is expected to work independently and in fast-paced environment. Confidentiality is a requirement in this position. The candidate who has strategic and economic thinking with contribution motivated and aggressive career plan would be prioritized to consider.
応募者数
1~4人
学歴要件
大學(學院)以上
勤務時間
null
休暇制度
週休二日
職種カテゴリ
Other Customer Service Personnel
新北市淡水區
電腦及其週邊設備製造業
認識MOLEX公司
Molex於1938年成立於的美國的伊利諾州，並於2013年被美國科氏工業集團（英文名稱Koch Industries）收購，成為私人公司。
目前Molex在全球40個國家分別設有據點及工廠並擁有超過10萬種產品，這些產品皆由超過 40,000 名敬業的員工一起努力完成。
在2014年時，光聯通訊(Oplink Communications Co., Ltd.) 亦被科氏工業集團收購，並由科氏工業集團中的子公司Molex莫仕公司管理，為美國莫仕公司旗下一員。
全球電子解決方案領先企業
Molex是一家先進電子元件全球龍頭供應商，提供各種連接器、電纜元件、介面方案和壓接工具，服務於電信、電腦網路、交通、消費類產品和航空航太等領域。每年，我們提供的解決方案成為這些行業的標準，並推動了這些行業的創新。我們是一家真正的全球性公司，擁有世界一流的製造基地，並且財力雄厚。作為公司的一員，你不僅有很多機會增長個人技能，實現個人目標，也能支援全球的技術領先地位。
我們提供服務的行業，包括：消費類產品、電子設備、移動設備、電腦和汽車行業。30多年來，我們在台灣建設世界一流設施，全面建設員工隊伍，並發掘該地區的業務增長機會。
認識Oplink公司
光聯通訊(Oplink Communications Co., Ltd.)為全球著名企業美國科氏(Koch)工業集團下屬莫仕(Molex)公司之全資企業，致力於為各種應用提供創新型光纖及集成解決方案。莫仕公司除了發展光纖業務外，還服務於移動設備、通信、消費電子、工業和醫療電子領域，是全球領先的互連產品和集成解決方案提供商之一。光聯通訊則是全球最重要的光無源和有源通訊器件、模組及子系統供應商之一，服務于全球通訊領域一流的電信、數據通訊和有線電視設備製造商等，實踐以市場為基礎的管理思想(Market Based Management)，為客戶提供創新型系統集成解決方案，打造對社會有真正價值的產品。
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