Klook客路_客遊天下旅行社有限公司
訂單營運專員 Booking Fulfilment Specialist
9/19 Updated
Array
English Required
Full-time
Entry-level
English RequiredSalary & Location
Monthly SalaryNT$ 30,000~40,000
新北市板橋區
Required
Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
不拘
Job Description
- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
根據公司的政策和程序處理和解決手動預訂、預訂相關的查詢和案例
- Identifies and escalates difficult and complex issues to senior team members
識別困難和複雜的問題並將其上報給主管
- Maintains a positive, empathetic and professional attitude towards customers and merchants
對客戶和商家保持正面、同理心和專業的態度
- Liaises with internal departments and external merchants to fulfil booking amendments and refunds
與內部部門和外部商家聯絡以完成訂單預訂、修改和退款
- Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
更新和維護公司系統中所有互動、交易、評論和投訴的資訊
- Keeps updated with company procedures and processes
更新公司程序和流程
- Shares merchant feedback with relevant departments for further improvements
與相關部門分享商家回饋意見以進一步改進
Number of Openings
8~10人
Educational Requirements
專科以上
Work Schedule
日班、晚班、假日班、需輪班
Leave Policy
週休二日
Job Category
Administrative Staff
Text Customer Service
Sales Assistant
台北市松山區
旅遊服務業
Klook於2014年成立，為全球領先的旅遊和休閒娛樂預訂平台，用戶能輕鬆、簡單預訂各地的玩樂體驗，從飯店、行程，到景點門票、當地交通、租車等，通通能一站搞定。我們期望能持續帶給用戶歡樂，讓每個人都能在Klook上發掘全球不同玩樂方式，旅行就要從Klook開始！
了解更多Klook台灣最新動態，請至以下平台體驗更多玩樂時刻：
Klook新聞室
https://www.klook.com/zh-TW/newsroom/
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https://www.klook.com/zh-TW/
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https://www.klook.com/zh-TW/blog/
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