Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市信義區
Required
Language Requirements
Korean
聽/精通、說/精通、讀/精通、寫/精通
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
2年以上
Job Description
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf product users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf customers with an emphasis on first-touch issue resolution.
What you can expect to do in this role:
Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
Other duties and special projects as assigned
What we are looking for:
-High School Diploma or GED (Required)
-2 Year / Associates (Preferred), A combination of relevant experience and education may be considered
-Chinese Language - Native (Required)
-English Language Proficiency (Required)
-Korean Language Proficiency (Preferred)
-Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
-Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
-Ability to engage with and establish trust and rapport with all levels of customers and employees
-Ability to work independently and as part of a team
-Capacity to multi-task and quickly prioritize duties
-Exceptional customer service skills
-Strong interpersonal and organizational skills
-Excellent written and oral communication skills to thrive in a fast-paced environment
-Experience with macOS, iOS, is preferred
-Experience with macOS, Windows, and/or Linux server platforms is desirable
How we help you reach your best potential:
-Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
-Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune -Magazine
-Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
#LI-Remote
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班
Leave Policy
依公司規定
Job Skills
Customer Complaint Handling
System Integration Analysis
Bug Tracking (Bug tracking)
客訴案件處理 系統整合分析 問題追蹤處理(Bug tracking)
Job Category
Other Customer Service Personnel
台北市信義區
電腦系統整合服務業
Jamf 提供全方位的企業設備管理方案，從自動化設備管理，身份識別同步以及防毒防駭 EDR，在全球成為 Apple 設備資安領導品牌。
The modern workplace requires modern management and security. Trusted Access by Jamf is the only solution to deliver device management, user identity and endpoint protection. With Jamf, enhanced security does not come at the expense of user experience.
Trusted Access ensures that only trusted users on enrolled, safe devices can access company data. This dramatically increases the security of your modern workplace while streamlining work for your users. The Jamf platform allows your users to feel empowered and productive, while also maintaining the highest levels of protection for your devices and sensitive company data — regardless of where work happens.
