At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. We are only able to accept applications for those based in Taiwan or have sponsorship to live and work in Taiwan. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. In this role you’ll evangelize Jamf by identifying and developing new business through outbound prospecting efforts within a specific territory. Your efforts will aid in the development of pipeline growth and territory sales in Greater China area which includes Hong Kong, Taiwan and mainland China. The Sales Development Representative is an integral part of our inside sales organization, working closely with our Account Executives and Sales Engineers to grow new business. As a member of the Jamf family, you will contribute to our high energy, collaborative and fun environment. What you can expect to do in this role: Prospect into the assigned territory to find leads for the Sales team. Follow up on incoming leads and convert them to opportunities. Develop a well-rounded understanding of Jamf sales philosophy, market and customers. Use Salesforce to accurately manage and note calls, leads and opportunities. Answer incoming calls, chats and e-mail Go above and beyond to deliver an excellent customer journey Work closely with the extended Sales team and the Marketing team. Contribute to the improvement of tools and processes within a rapidly evolving environment. Maintain accurate records of leads passed to sales and the success of leads converted into opportunities What we are looking for: - 4 year / Bachelor's Degree preferred; a combination of relevant experience and education may be considered - 2 years+ experience in a sales, business or entrepreneurial role (required) - Business level proficiency in English. Native or bilingual in Chinese (required) - Performs all job responsibilities in alignment with the core values, mission and purpose of the organization - Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity - Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work - Prospecting skills, cold calling, business-to-business sales experience (Software sales a plus) - Strong communication skills and business acumen - Can collaborate and influence in a “win as a team” environment - Ability to multi-task, prioritize and manage time effectively - Resourceful - Has a drive for results and a motivated spirit

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. We are only able to accept applications for those based in Taiwan or have sponsorship to live and work in Taiwan. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. In this role you’ll evangelize Jamf by developing meaningful relationships with key stakeholders at accounts, bridge the gap to executives, and elevate Jamf mindshare to a strategic position within a specific territory. Your efforts will lead directly to the sales of our Whole Product Experience (WPE), development of pipeline growth, and territory sales. The Accout Executive is a key member of the sales team in GCHK region (including China, Taiwan, Hong Kong and South Korea). The role is responsible for growing new business from existing and new customers to meet revenue goals. As an Accout Executive at Jamf, you have the opportunity to either bring in new customers into Jamf or help grow existing accounts within in our Commercial and Education markets. As a member of the Jamf family, you will contribute to our high energy, collaborative and fun environment. What you can expect to do in this role: - The Accout Executive will formulate and execute a sales strategy within an assigned territory to either bring new customers into Jamf or help grow our existing customers. - Work in partnership with Sales Development Representatives, Sales Engineers and Strategic Account Executive to build quality pipeline and to ensure our customers success with Jamf and their Apple devices. - Forecast sales activity and revenue achievement on a monthly and quarterly basis, while creating satisfied customers. - Develop meaningful relationships with key stakeholders at accounts while managing the entire sales-cycle from prospecting to closing the deal. - Build trusting relationships within the sales ecosystem including Channel Partners and Apple as well as maintain strong relationships with other internal stake holders at Jamf. - Leverage industry leading sales tech stack including SalesForce.com, Outreach.io, ZoomInfo, LinkedIn Navigator, Gong.io and much more - Use Salesforce.com to document and manage sales activities - The Account Executive helps to bridge the gap to executives, increase Jamf mindshare, and elevate Jamf to a more strategic position within all accounts - As a Jamf employee you will be expected to travel up to 20% to attend events specific to your role include international travel - Other duties and special projects as assigned. What we are looking for: - 4-year / Bachelor’s Degree (preferred) A combination of relevant experience and education may be considered - 3+ years software sales experience in the enterprise market (required) - 3+ years experience in sales to enterprise market, medical institutions, or educational institutions (required) - Proven ability to understand customer needs, create, and deliver customer-focused proposal and solutions. - Proven ability to build sales pipeline and progress opportunities from lead generation to contract execution. - Strong ability to work independently as a self-starter, while is also a team player. - Strong self-improvement mindedness. - High degree of transparency and integrity. - Ability to control emotions in a high pressure fast paced sales environment. - Native in Chinese language and Business level proficiency in English.

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Manager of Technical Support is responsible for staffing, development and maintenance of the Technical Support team within the Customer Service department. This includes onboarding, training, resource management, and growth development of staff. This role aims to sustain and grow operations surrounding workflows, technical support knowledge, and customer satisfaction through indirect channels. The Manager of Technical Support must maintain a strong relationship with other Customer Service managers and other departmental managers to ensure that the technology, processes and communication required by Technical Support works in line with the efforts of the company. What you can expect to do in this role: - Build and develop a self-sustaining indirect support team in collaboration with direct support offerings - Organize, create, and grow the processes for Technical Support - Develop staff on and ensure processes are used and effective - Facilitate resources to team to ensure high quality technical support for customers - Ensure target response times are monitored and requests are processed in a time consistent with the efforts of the organization - Ensure staff is effectively answering local support number and effectively communicating with customers - Support customer retention efforts by providing excellent customer service to exceed customer satisfaction - Mentor and be an escalation point for any technical support or account related issues - Work to ensure that the regional team is acting as part of the 24/7 Global organization - Other duties and special projects as assigned - Deliver reports and measurements of metrics and performance to staff and management - Build and maintain written technical documentation resources for Jamf - Create and encourage methods for facilitating knowledge transfer within the Tech Support group and extend to communication outside of department - Manage the escalation process for customer cases as needed - Provide direction and measurement of key metrics to Technical Support staff and team - Champion technical relationship between Support and Engineering - Collaborate with the others inside Support Management team to achieve future departmental and company goals What we are looking for: - 4 year / Bachelor’s Degree preferred; a combination of relevant experience and education may be considered - Minimum 2 years strong understanding of the needs and processes surrounding customer support (Required) - Minimum 2 years advanced Jamf Pro knowledge and experience (Prefferd) - Proactive, driven, self-thinker who strives for results while contributing to the department and company goals(Required) - Native level of Chinese (Mandarin) and English Language Proficiency (Required) - Ability to manage others in a fast paced and growing environment (Required) We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf product users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf customers with an emphasis on first-touch issue resolution. What you can expect to do in this role: Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues Other duties and special projects as assigned What we are looking for: -High School Diploma or GED (Required) -2 Year / Associates (Preferred), A combination of relevant experience and education may be considered -Chinese Language - Native (Required) -English Language Proficiency (Required) -Korean Language Proficiency (Preferred) -Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences -Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware -Ability to engage with and establish trust and rapport with all levels of customers and employees -Ability to work independently and as part of a team -Capacity to multi-task and quickly prioritize duties -Exceptional customer service skills -Strong interpersonal and organizational skills -Excellent written and oral communication skills to thrive in a fast-paced environment -Experience with macOS, iOS, is preferred -Experience with macOS, Windows, and/or Linux server platforms is desirable How we help you reach your best potential: -Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine -Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune -Magazine -Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! #LI-Remote