嘉興科技顧問有限公司
國際中英文營運專員 Operation Associate
9/25 Cập nhật
Array
Tiếng Anh Điều kiện
Toàn thời gian
Mới tốt nghiệp
Tiếng Anh Điều kiệnLương & địa điểm làm việc
Lương hàng thángNT$ 36,000~50,000
台北市松山區
Điều kiện
Yêu cầu ngôn ngữ
Tiếng Anh
聽/略懂、說/略懂、讀/略懂、寫/略懂
Kinh nghiệm
不拘
Mô tả công việc
我們正在尋找經驗豐富的中英文營運專員
工作內容
1. 處理電話、文字、電子郵件等訊息回覆
2. 問題解決與支援各國同事及溝通
3. 解決銷售部門回報的問題，如客戶資料修正
4. KYC資料審核，KYT資料審核
5. 與各部門溝通與協調，收集銷售反饋，並向相關部門反饋和解決問題
6. 處理客戶後台設置與相關查詢
7. 維護內部檔案
條件要求
1. 優先考慮經濟、金融、企業管理或其他相關專業文憑
2. 具金融行業1年（含）以上客服相關經驗者優先考慮
3. 具客服經驗，金融業尤佳
4. 熟悉運用操作Windows Office軟體
5. 具團隊合作精神、服務熱忱及良好的溝通協調能力
6. 良好的邏輯思維，能夠快速理解問題並做出回應
具備良好中英文溝通能力，需能接受配合輪班。
We are looking for an Experienced Mandarin Chinese/English Operation Executive
Responsibilities
1.Resolving customer calls, live chats, and emails in a responsive manner.
2.Addressing clients’ inquiries and complaints professionally , and communicate or support colleagues from countries.
3.Identifying and resolving clients' general issues, such as account login issues or correct client’s information.
4.Able to perform KYC/KYT
5.Communicate and coordinate with other departments, collect feedback from sales, including escalating issues from customer service that requires supports from other departments.
6.Resolve enquiries related to client’s account or configuration, and set up IB configuration in the CRM.
7.Maintenance sales profile and other internal documents.
Qualifications
1.Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
2.Has 1 year of working experience in financial customer service is preferred
3.Has experience of resolving client’s enquiries and technical problem in the financial services, working experiences in Forex and Futures industry is an added advantage.
4.Prominent level of ability in Microsoft office with strong numerate and analytical skills.
5.Excellent teamwork, service, and normative awareness.
6.Good logical thinking skills, able to understand problems and respond to it quickly.
7.Proficient reading, writing, and speaking skills in both English and Mandarin Chinese.
8.Able to work in flexible hours and shifts, including weekends and holidays.
Số lượng tuyển dụng
1~5人
Trình độ học vấn
專科以上
Giờ làm việc
日班、晚班、需輪班
Chế độ nghỉ
依公司規定
Loại công việc
Administrative Staff
Securities Broker Back-office Staff
Sales Assistant
台北市松山區
電腦軟體服務業
JxFintech，是一間致力發展金融科技服務的資訊顧問公司。
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但我們一直都有自己的願景，憑著最佳和最新的專業技術，加上創新設計和服務，
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