Summary of the Position: The Marketing Associate will support with the delivery of executing Marketing strategies across company products, be responsible for creating up-to-date Marketing materials for the Asia region and support the Marketing, Sales and Business Development teams. This includes ensuring consistent levels of translation across company products in a number of languages. * Note: Applicants with English, Mandarin, and one of the below language skills is preferred : -Vietnamese -Indonesia -Thailand -Korean -Japanese Main Responsibilities: • Assist with the creation of marketing collateral for new product and feature releases/enhancements, including content creation • Provide fact-checking, copy-editing, proof-reading and formatting assistance during the creation of presentations, marketing collateral, website content, and other promotional materials in a select number of languages • Assisting with consistent levels of translation of company products in a select number of languages • Regular monitoring and optimization of product listings and product details • Support with the delivery of executing marketing strategies across our Asian operator base • Organize and plan the production of marketing materials by working closely with the in-house Marketing team, printers, publications, and other involved parties • Plan the research, procurement and purchase of branded giveaways, ordering samples, ensuring quality and arrival in a timely manner • Assistance with preparations for exhibitions and events, including liaising with stand designers, internal teams, organizing accommodation and catering, as well as being present at events • Play a key part in driving brand awareness and recognizing further opportunities to influence visibility for the company • Monitor the presence of company products on operators’ websites and ensuring correct representation of our products online • Promote company products on streams and other channels • Provide analysis of digital marketing activities such as advertising and social media posts • Provide creative briefs to the Graphic Designers and Content Creators • Work to build and nurture key relationships with stakeholders • Any other ad-hoc duties that may be required.

• Monitor multiple chat dashboards; • Handle end users' queries in live chat and ensure prompt response; • Inform end-users in the live chat about any service irregularity; • Resolve any end-users' disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the first line customer support is required; • Sustain discipline in the live chat; • Verify and ensure the quality of clients' service from the end user's perspective; • Communicate with operators and handle incoming requests via e-mail and trouble ticketing system and any other system trained; • Perform initial technical investigation basing on the information in the office and game server logs, kibana and systems trained; • Mediate between technical department and operators and to keep operators informed about any service irregularities; • Follow response and resolution times assigned for the requests; • Provide resolutions of the investigated cases to the Company clients around the world; • Cooperate with every level of technical support of the Company around the world; • Work in team with colleagues from all over the world, which improves the language skills and to view things in an international perspective.

• Monitor multiple chat dashboards; • Handle end users’ queries in live chat and ensure prompt response; • Inform end-users in the live chat about any service irregularity; • Resolve any end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the first line customer support is required; • Sustain discipline in the live chat; • Verify and ensure the quality of clients’ service from the end user’s perspective; • Communicate with operators and handle incoming requests via e-mail and trouble ticketing system and any other system trained; • Perform initial technical investigation basing on the information in the office and game server logs, kibana and systems trained; • Mediate between technical department and operators and to keep operators informed about any service irregularities; • Follow response and resolution times assigned for the requests; • Provide resolutions of the investigated cases to the Company clients around the world; • Cooperate with every level of technical support of the Company around the world; • Work in team with colleagues from all over the world, which improves the language skills and to view things in an international perspective.