新加坡商艾得克有限公司台灣分公司
【Luxury Brand】eEommerce Customer Service Representative
10/1 更新
Array
全職
高級
英文 條件要求
0 ~ 5 應徵者

職務概況

年薪NT$ 750,000+
台北市信義區

條件要求

語文條件
英文
聽/中等、說/中等、讀/中等、寫/中等
工作經歷
3年以上

職務描述

Job Description: Customer Service Representative
General Role:
The Customer Service Representative (CSR) is primarily responsible for addressing client inquiries via email and phone. This role involves managing the online orders workflow and performing back office tasks. As an ambassador of the brand, the CSR is committed to delivering exceptional service and ensuring customer satisfaction in line with company policies.
Major Responsibilities:
Front Office - Customer Service:
Handle inbound and outbound calls according to company KPIs.
Respond to 100% of client queries (product information, availability, order follow-up, delivery, returns, claims, etc.) via email and phone.
Serve as a communication link between customers and internal stakeholders.
Ensure timely resolution of requests, maintaining high service quality.
Provide excellent customer service through follow-ups, mood assessment, and feedback collection for improvements.
Back Office - Order Workflow:
Review and validate orders, contacting customers if fulfillment is not possible.
Oversee the end-to-end order processing workflow, ensuring accurate invoicing.
Manage returned or exchanged orders, performing quality control until resolution.
Collaborate closely with logistics and finance teams.
Activity Follow-Up:
Create and analyze weekly/monthly/quarterly/yearly inquiry reports.
Provide insights on customer trends and develop action plans accordingly.
Requirements & Capabilities:
Minimum 3 years of experience in customer service or call center roles.
Experience in back-office management (Magento) is a plus.
Experience in the luxury retail industry is preferred.
Service-minded and detail-oriented.
Knowledgeable about luxury products.
Strong problem-solving skills.
Ability to handle stress and complex situations effectively.
Proficient in English, Mandarin, and Taiwanese (both verbal and written).
Team player with a collaborative attitude.
需求人數
1~2人
學歷要求
大學(學院)以上
上班時段
日班
休假制度
週休二日

工作技能

Telephone Handling and Reception
Customer Complaint Handling
Product Inventory Statistics Analysis
Product Introduction and Explanation Sales
電話接聽與人員接待事項 客訴案件處理 產品進銷存統計分析 產品介紹及解說銷售
職務類別
Contact Center Information Clerks
Text Customer Service
台北市信義區
人力仲介代徵
Our Group has in excess of 1000 consultants in 14 cities across the Asia-Pacific actively engaged in the market on a daily basis. Whether you are in Beijing, Shanghai, Guangzhou, Suzhou, Shenzhen, Chengdu, Hong Kong, Taipei, Tokyo, Seoul, Singapore, Kuala Lumpur, Bangkok, or Jakarta on a Sunday, Wednesday night, or Public Holiday, through riots, snow storms and haze, we are right there with you. Nailing that talent who will make that difference in your company, or getting you that dream job. Our deep and wide expertise in the fields of talent acquisition, talent management, contracting services, recruitment process outsourcing, and human capital consulting means we are uniquely positioned to meet your needs whether you are starting a new plant in Shanghai, managing a fast-growing conglomerate in Thailand or moving your headquarters to Singapore. The magic is, we work with passion. We sense and are able to advise our clients on shifts in the wind, we rapidly pool consultants across industrial and functional specializations spanning numerous cities in order to work out the best solutions, we have taken a sampan to secure a candidate when it was flooding, wooed another for a year because we knew he was The One. Though we have strengths that have kept us dominating the senior management and C Suite sphere, we will prioritize and fill a secretarial position tonight if that frees your mind and gives you peace to get your work done! That is why we are one of the Top 50 Human Resource Providers globally and have been consistently voted the Top 10 Human Resource Vendors in our respective local markets. As part of the Group, PeopleSearch Taiwan now has more than 60 full-time consultants who specialize in various industry sectors to assist clients to identify and attract talents for their organizations.
0 ~ 5 應徵者