inline_樂排股份有限公司
Customer Success Manager, Growth Team 客戶關係經營經理 (獎金另計)
10/18 Updated
Full-time
Mid to Senior Level
Partially Remote
Salary & Location
Monthly SalaryNT$ 40,000~42,000
台北市中正區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Chinese
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
2年以上
Job Description
inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US.
For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.
We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.
If this sounds like you – read on!
【What You Will DO】：
• Regular communication with partner restaurants （Enterprise and key accounts）. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to revenue growth
• Meet or exceed goals for account retention, satisfaction, and adaption
• Develop churn indicators, plan and execute rescue strategy, and revamp account care flow
• Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers
• Increase net ARR incremental in the dedicated cohorts
• Act as a trusted advisor to senior executives within the client’s organization
• Achieve different strategic or sales targets each quarter, with bonuses calculated separately
【Preferred Experience & Personal Traits】：
• 2+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience
• F&B industry experience is a big plus
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
• Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way
• Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking
• Great collaborator and someone who proactively partners across teams while holding them accountable for business results
• Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers
• Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking
• Strong Excel and data management skills
• Self-motivated, works independently and possess strong organization and time management skills
• A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution
Number of Openings
1~3人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
週休二日
Job Skills
Crisis and issue management
Negotiation skills
Customer Information Collection
Product Introduction and Explanation Sales
危機與議題管理 協商談判能力 客戶情報蒐集 產品介紹及解說銷售
Job Category
Other Project Managers
Customer Service Supervisor
Domestic Sales
台北市中正區
其它軟體及網路相關業
＊歡迎身心障礙者投遞本司各項職缺
We welcome applications from individuals with disabilities.
❝ 接待，不再手忙腳亂 ❞
inline 是一套專攻餐廳經營者使用，提高餐廳管理桌況及訂位效率的雲端管理系統公司，我們有超過千家餐廳正在使用我們的系統，其中包含知名連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。頻繁與多個美食相關平台業者合作，讓餐廳增加曝光率且有穩定成長的客源。
台灣是 inline 的首站，我們正積極往其他國家拓展，地區包含香港、新加坡、澳洲、日本及美國，期待創造出橫跨亞太地區的 FoodTech 領導品牌。如果您有衝勁、有彈性、有創意且願意和 inline 一起走向未來，歡迎您加入我們。
❝ Reception, no longer a hassle ! ❞
inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.
Our team is launching and exploring more global opportunities in key cities, including Japan, Sydney, Melbourne, Brisbane, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our teams and write the legend with inline for the next thousands of partners at a rapid pace.
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